FAQs
Product Information
Q: What types of fitness equipment do you offer?
A: We offer a wide range of strength training equipment including adjustable benches, power racks, leg machines, and multi-functional trainers for both home and commercial use.
Q: Is the equipment suitable for beginners?
A: Yes, many of our machines come with adjustable settings to accommodate all fitness levels, from beginners to advanced athletes.
Q: Does the equipment require assembly?
A: Some equipment comes partially assembled, while others require full setup. All products include clear instructions and the necessary tools for assembly.
Q: Can I customize the color or attachments?
A: Yes, certain models support customization for frame color, padding, and optional attachments such as dip bars or landmine posts. Contact us to learn more.
Q: Is this equipment foldable or space-saving?
A: Some home-use models are designed to be foldable or compact to fit limited spaces, while commercial-grade models are larger and more robust.
Shipping & Delivery
Q: How long will it take to get my package?
A: Orders are processed in 2–3 business days and shipped within 7–10 business days. Delays may occur during peak periods.
Q: Do you ship internationally?
A: Currently we ship within the United States (excluding Alaska, Hawaii, and overseas territories). For international bulk orders, please contact us directly.
Payments & Orders
Q: What payment methods are accepted?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are encrypted for your security.
Q: Can I track my order after purchase?
A: Yes, once your order ships, you'll receive a confirmation email with a tracking number you can use to monitor delivery status.
Returns & Support
Q: Can I return the product if it doesn’t fit my space?
A: Returns are accepted within 30 days if the product is unused and in original packaging. Return shipping is covered by the customer unless the product is defective.
Q: What should I do if something arrives damaged?
A: Please contact us immediately with photos. We'll offer replacement parts or a full replacement depending on the issue.
Q: How can I reach customer service?
A: Email us at support@aniczon.com. We aim to respond within 24 business hours.
Contact Us
Q: What is your customer service email?
A: You can reach us anytime at support@aniczon.com. We usually reply within 24 business hours.
Q: Do you offer phone support?
A: Yes. You can call us at +852 93772394 Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time).
Q: What is your business address?
A:
11281 CITRUS AVE ，FONTANA，CA,92337 United States
Q: Can I reach you on social media?
A: Yes!
📸 Instagram: @Aniczon.Fitness
📘 Facebook: facebook.com/Aniczon Fitness